Updated October 16, 2026
GlowTira Support
Questions, a problem with a scan or a subscription? Email info@alimertgulec.com and include your app version (shown at the bottom of the Profile tab). We reply within two business days.
Subscriptions and billing
Glow+ is billed by Apple. To cancel or change your plan, open the Settings app → your name → Subscriptions → GlowTira. Cancel at least 24 hours before the renewal date to avoid the next charge.
Refunds are handled by Apple: request one at reportaproblem.apple.com.
Bought Glow+ but still see the free plan? Open the Glow+ screen in the app and tap Restore purchases while signed in to the same Apple ID.
Scans and previews
• Use a clear, front-facing photo in good light with nothing covering your face. A photo that fails the quality check does not use up your scan.
• Previews are AI-generated for inspiration and can differ from a real result.
• Free-plan limits reset daily; Glow+ raises them.
Privacy and your data
Delete any photo, result or diary entry in the app, or delete your whole account in the Profile tab → Delete account. This removes your photos and data from our servers.
Tracking for advertising measurement is off unless you allow it in Apple’s prompt; you can change it in iOS Settings → Privacy & Security → Tracking. Details are in our Privacy Policy.